Imagine for a minute that you just purchased Microsoft 365 Business Premium for your company. You install the desktop apps, get loaded in, and start exploring. You open up Teams and see that you are able to chat with your co-workers. You can even call them with video! As you explore the app a bit more, you notice that there’s no dial pad. “What the heck? I thought Teams could make outgoing calls?!” you think. Well, you’re right. Teams CAN make outgoing calls. But what you didn’t realize, is that you need an add-on called Microsoft Business Voice in order to do so.
In this blog, we will discuss the top 5 add-ons we see used the most often and help you to decipher which add-ons you need and which you can go without.