Emergency Maintenance – Nov 27-11PM PST until Nov 28 – 1AM PST

Date: Sunday, November 28, 2010 (11/28/2010)
Start time (GMT+00:00): 07:00 AM
End time (GMT+00:00): 09:00 AM
Services affected: Public / Private Networks
Location: DAL01
Duration: 2 hours

SoftLayer Engineers will be performing emergency maintenance on DAR01.SR01.DAL01 in an effort to correct intermittent latency / packetloss issues. For the duration of the maintenance, traffic flowing through DAR01.SR01.DAL01 will be redirected through DAR02.SR01.DAL01.

Customers can expect to see latency / packetloss as routes reconverge across redundant routers on both the public and private networks. While the maintenance window is set for 2 hours, we expect the maintenance to take no longer than 20 minutes while the router reloads.

Again, this maintenance pertains to customers with servers in DAL01 and DAL05 along with any traffic from other datacenters destined for the Dallas network.

If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a ticket in the customer portal or contact our support via phone.

We appreciate your patience during this work and welcome any feedback.

Thank you,

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